At Aurevix, every desk mat is made to order just for you. Because of this, we do not accept returns or exchanges for:
Change of mind
Ordering the wrong size
Ordering the wrong design
If your order arrives:
Damaged
Defective
Incorrect
please contact us within 30 days of delivery at support@aurevix.co.
Include:
Your order number
A brief description of the issue
Clear photos of the product and packaging (if applicable)
Once we review your request, we'll arrange a replacement or issue a refund if appropriate.
If you have any questions before placing your order, feel free to contact us—we're always happy to help.